Terms & Conditions

Welcome to Io Visual Art (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website and the purchase of our products, including sublimation printed fabric, aluminum frames, and LED aluminum lightboxes. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with any transactions.

1. General Information

Io Visual Art specializes in manufacturing sublimation printing on fabric, aluminum frames, and LED aluminum lightboxes for fabric displays. We sell our products online through our website. By making a purchase from our website, you agree to these Terms & Conditions, which apply to all sales made on our site.

2. Product Information

We strive to ensure that all product descriptions, images, and specifications on our website are accurate. However, we do not guarantee that all details are error-free, and we reserve the right to modify or update product details as necessary. In case of any discrepancy, we will contact the customer and make necessary arrangements.

3. Quotes & Pricing

  • All quotes provided by Io Visual Art are valid for 30 days from the date of issue.
  • Prices for products listed on our website may change without notice. However, once an order is confirmed, the price at the time of purchase will be honored.
  • Sales taxes and shipping costs, if applicable, will be calculated during checkout.

4. Orders and Payment

  • Order Acceptance: By placing an order, you make an offer to purchase products subject to these Terms & Conditions. All orders are subject to availability and acceptance by us.
  • Payment: We accept payments via credit card. Payment must be made in full at the time of order placement.
  • Order Confirmation: You will receive an order confirmation via email once your payment is processed. If any issues arise, we will notify you promptly.

5. Shipping & Delivery

  • Delivery Time:
    • Sublimation Prints & Aluminum Frames: We guarantee delivery within 5 business days from order confirmation, subject to availability.
    • LED Lightboxes: We guarantee delivery within 10 business days from order confirmation.
    • High-Volume or Custom Orders: For large orders or custom/non-standard requests, additional time may be required for production and delivery. We will provide an estimated delivery timeline and keep you informed of any changes to the expected delivery date.
  • Shipping Delays: In cases of exceptional circumstances, such as force majeure, weather delays, or supply chain disruptions, we will notify you and make personalized arrangements to address the situation.
  • Shipping Costs: Shipping fees will be calculated at checkout based on the size, weight, and destination of the products. We aim to offer competitive shipping rates.
  • International Shipping: We offer international shipping; customs duties, taxes, and any additional charges for international orders are the responsibility of the customer.

6. Exchanges & returns policy

  • Defective Products: If you receive a defective product, please contact us within 15 days of receiving the item to request a replacement or refund. Defects must be reported with proof of the issue, such as photos or detailed descriptions.
  • Non-Defective Products: Due to the custom nature of our sublimation prints, returns or exchanges for non-defective products are not accepted.
  • Refunds: Refunds, if applicable, will be processed to the original payment method and are subject to approval following inspection of the returned product.

7. Product Warranties

We offer the following warranties on our products:

Fabric Prints

  • 20-Year Warranty against fading for indoor use under normal conditions. The warranty is void if the fabric is exposed to excessive heat, sunlight, or mishandled.
  • Coverage: This warranty covers defects in the sublimation print or finishing process, and applies only if the product does not match the approved proof.
  • Exclusions: The warranty does not cover damage due to accidents, misuse (e.g., exposure to heat sources like heaters or fireplaces), or fading caused by UV contact or other external factors.

Aluminum Frames

  • Lifetime Warranty: Our aluminum frames are guaranteed for life against manufacturing defects.
  • Exclusions: Damage caused by accidents or misuse is not covered under this warranty.

LED Lighting in Lightboxes

  • 2-Year Warranty: This warranty covers both parts and labor for defects in materials or workmanship when the product is used normally (up to 16 hours per day).
  • Exclusions: This warranty does not cover damage caused by misuse, such as exposure to extreme conditions, accidents, or improper handling.

Included Hardware

  • Lifetime Warranty: All hardware components included with our products, such as screws, mounts, and fasteners, are covered by a lifetime warranty against defects.

8. Use of Products & Safety

  • All electrical components, including the LED lighting in our lightboxes, are UL and CSA certified, ensuring compliance with North American safety standards.
  • Our products are intended for indoor use unless otherwise specified. Exposing our products to excessive heat, moisture, or outdoor elements may void your warranty.

9. Limitation of Liability

  • To the fullest extent permitted by law, Io Visual Art shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, even if we have been advised of the possibility of such damages.
  • Our liability is limited to the purchase price of the product or service, excluding shipping or additional costs.

10. Force Majeure

We are not liable for any failure or delay in performing our obligations if such failure or delay is caused by factors beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, transportation issues, or government actions. In such cases, we will contact you to discuss the situation and arrange an alternative solution.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Montréal, Québec, Canada. Any disputes arising from these Terms & Conditions or related to your use of the website or purchase of products will be resolved through binding arbitration, in accordance with the rules of Montréal, Québec, Canada.

12. Modifications to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the website following such changes constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions about these Terms & Conditions or need assistance with your order, please contact us at:
Email: info@iovisualart.com
Phone: +1 514-998-4051
Address: 10240 Armand-Lavergne avenue, Montréal, Québec, H1H 3N4, Canada.

By purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Updated: 2024-12-04